Privacy Policy — Your Data at tk772
tk772 is committed to safeguarding the personal information of every player on our platform. This Privacy Policy explains in clear, formal terms exactly what data we collect, why we collect it, how it is stored, who it is shared with, and what rights you have over it as a Bangladeshi player.
Data We Collect
1.1 Registration Data
When you create a tk772 account, we collect the following personal information:
- Full legal name as it appears on your government-issued identity document.
- Date of birth (used to verify the minimum age requirement of 18 years).
- Email address (primary communication channel).
- Bangladeshi mobile phone number (used for account verification and SMS alerts).
- Residential address including district and division within Bangladesh.
- Username and encrypted password (password is hashed and never stored in plain text).
1.2 Identity Verification (KYC) Data
To comply with anti-money laundering obligations and to protect our players from identity fraud, tk772 may request the following documentation as part of our Know Your Customer (KYC) process:
- A copy of your National Identity Card (NID), passport, or driving licence.
- A recent utility bill, bank statement, or other document confirming your residential address.
- A screenshot or confirmation of your registered payment method (e.g., bKash or Nagad account page) demonstrating that the payment method is registered in your name.
- In some cases, a photograph or video selfie for facial-match verification.
KYC documents are stored in an encrypted document management system with access restricted to authorised compliance personnel only. They are not visible to general customer support agents.
1.3 Transaction & Financial Data
Every deposit and withdrawal processed through your tk772 account generates a transaction record. The following financial data is collected and stored:
| Data Type | Purpose | Retention Period |
|---|---|---|
| Transaction amount (BDT) | Account balance reconciliation | 7 years |
| Payment method type | Fraud prevention & AML compliance | 7 years |
| Transaction reference number | Dispute resolution & audit trail | 7 years |
| Timestamp (BST) | Transaction sequencing & reporting | 7 years |
| Wallet name (partial) | KYC name-match verification | 7 years |
tk772 does not store your full bKash, Nagad, or Rocket PIN, OTP, or wallet password at any stage of the transaction process.
1.4 Betting & Gaming Activity Data
A full record of your sports betting and casino gaming activity on tk772 is maintained, including:
- Bet placement timestamps, market selections, stake amounts, and settlement outcomes.
- Casino game sessions including game title, provider (e.g., Pragmatic Play, Evolution Gaming, NetEnt), session duration, and win/loss data.
- Slot game play history including title, provider (e.g., Microgaming, Spribe), spin count, and balance changes.
- Bonus and free bet activations, wagering progress, and settlement records.
This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud detection. It is not shared with third-party marketers.
1.5 Technical & Device Data
When you access the tk772 platform, our servers and analytics systems automatically collect certain technical data, including:
- IP address (used for geolocation checks and fraud detection).
- Browser type, version, and operating system.
- Device type (desktop, smartphone, tablet) and screen resolution.
- Referring URL and on-site navigation path.
- Session duration and page interaction events.
This technical data is processed in aggregate for platform performance optimisation and is not used to personally identify you for marketing purposes without your separate consent.
1.6 Customer Support Data
When you contact tk772 support via email at [email protected] or through any live chat facility on the platform, the content of your communications, including any attachments or screenshots you provide, is stored as part of your account support history. This data is used solely for the purpose of resolving your query and improving our support service quality.
How We Use Your Data
2.1 Account Operation and Service Delivery
The primary use of your personal data is to operate and maintain your tk772 account and to provide the services you have requested. This includes processing your deposits and withdrawals in BDT, settling your sports bets, granting access to casino and slot games, and crediting bonuses to your account balance.
2.2 Identity Verification and Fraud Prevention
tk772 processes your registration and KYC data to verify that you are who you claim to be, that you meet the minimum age requirement of 18 years, and that your account is not being used for fraudulent, criminal, or money laundering purposes. Automated fraud-detection systems analyse betting patterns, transaction volumes, and login behaviour to flag accounts that exhibit characteristics associated with fraud or bonus abuse for manual review by our compliance team.
2.3 Responsible Gaming Monitoring
Your gaming activity data — including session frequency, deposit volumes, loss patterns, and self-exclusion history — is processed by tk772's responsible gaming systems to identify players who may be at risk of developing problem gambling behaviour. Where such indicators are detected, our responsible gaming team may proactively reach out to the player or apply protective account restrictions in accordance with our Responsible Gaming Policy. For full details, refer to the Responsible Gaming page.
2.4 Communications and Customer Support
tk772 uses your email address and mobile number to send the following categories of communication:
- Transactional communications: Deposit confirmations, withdrawal status updates, bet settlement notifications, and account security alerts. These are sent without requiring your marketing consent as they relate directly to your account activity.
- Service updates: Changes to our Terms & Conditions, Privacy Policy, platform maintenance windows, and important security notices.
- Promotional communications: Bonus offers, seasonal promotions (e.g., BPL season offers, Eid bonus packages, Independence Day promotions), and new product announcements. These are sent only where you have provided explicit marketing consent during registration or in your account preferences. You may withdraw this consent at any time.
2.5 Legal and Regulatory Compliance
tk772 processes and retains certain categories of personal data as required to comply with applicable legal obligations including anti-money laundering (AML) requirements, financial record-keeping obligations, and responses to lawful requests from competent authorities. Processing for legal compliance purposes does not require your consent and may continue even after your account has been closed.
2.6 Platform Improvement and Analytics
Aggregate, anonymised data derived from player behaviour on the tk772 platform is used to improve site performance, optimise game offerings, and enhance the overall user experience for Bangladeshi players. This analysis does not identify individual players and is conducted using anonymised datasets only.
Data Sharing & Disclosure
3.1 Authorised Third-Party Service Providers
tk772 shares personal data with a limited set of third-party service providers who assist us in delivering the platform. Each provider is bound by strict data processing agreements and is permitted to use your data only for the specific purpose for which it was shared. These categories of provider include:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to process your deposit or withdrawal.
- Game technology providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session tokens and player identifiers necessary to deliver their games within the tk772 platform. These providers operate their own privacy frameworks.
- KYC and identity verification services: A third-party identity verification provider may process your name, date of birth, and identity document images to perform automated verification checks.
- Hosting and infrastructure providers: Our platform hosting and content delivery infrastructure providers process server logs that may include technical data such as IP addresses and request timestamps.
- Analytics providers: Anonymised and aggregated usage data is shared with web analytics providers to support platform performance monitoring.
3.2 Legal Disclosures
tk772 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent public bodies where we are required to do so by applicable law, by a court order, or by a lawful request from a public authority. In such cases, tk772 will disclose only the minimum personal data necessary to comply with the legal obligation and, where legally permissible, will notify the affected player that such a disclosure has been made.
3.3 Business Transfers
In the event that tk772 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring or successor entity as part of that transaction. You will be notified of any such transfer via the email address registered on your account, and the successor entity will be required to honour the terms of this Privacy Policy with respect to your personal data.
3.4 No Sale of Personal Data
tk772 does not sell, rent, lease, or otherwise transfer your personal data to any third party for their own independent marketing, advertising, or commercial purposes. Your personal information is not a product. This commitment applies regardless of the value or commercial interest of the data in question.
Data Retention
5.1 Retention Periods by Data Category
tk772 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, taking into account applicable legal and regulatory retention obligations. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Legal obligation / AML compliance |
| KYC identity documents | Duration of account + 7 years post-closure | AML regulatory requirement |
| Transaction records (BDT) | 7 years from transaction date | Financial record-keeping obligation |
| Betting & gaming history | Duration of account + 3 years post-closure | Dispute resolution / responsible gaming |
| Customer support records | 3 years from last interaction | Service quality / dispute resolution |
| Technical / server logs | 90 days rolling | Security monitoring |
| Analytics data (anonymised) | 26 months | Platform optimisation |
5.2 Data Deletion and Anonymisation
Upon expiry of the applicable retention period, tk772 will securely delete or anonymise your personal data. Deletion is conducted using industry-standard data-destruction methods that prevent recovery. Where deletion is not technically feasible for data stored in backup systems, tk772 will isolate the data from further processing until it can be securely deleted in the next scheduled backup purge cycle.
5.3 Self-Exclusion and Retention
Where a player requests account closure under a self-exclusion arrangement, tk772 retains a record of the self-exclusion and the player's identity data for the full duration of the exclusion period and for a minimum of 5 years thereafter. This is necessary to enforce the exclusion and prevent the player from re-registering during the exclusion period. For full details on self-exclusion, refer to the Responsible Gaming page.
Data Security
6.1 Technical Security Measures
tk772 implements a comprehensive set of technical security controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- TLS 1.2 / TLS 1.3 encryption for all data in transit between your device and tk772 servers.
- AES-256 encryption for sensitive data fields stored in our databases, including identity document files and payment identifiers.
- Bcrypt hashing for all account passwords — plain-text passwords are never stored or logged.
- Web application firewall (WAF) and DDoS mitigation systems protecting the tk772.net platform infrastructure.
- Automated intrusion detection and security incident response systems operating on a 24/7 basis.
- Regular third-party penetration testing of the platform's public-facing and internal infrastructure.
6.2 Organisational Security Measures
Access to personal data within the tk772 organisation is governed by a strict role-based access control (RBAC) policy. Customer support agents can access only the account information necessary to resolve a support query. KYC documents are accessible only to authorised compliance personnel. All staff with access to personal data are bound by confidentiality obligations and receive regular data security training.
6.3 Data Breach Response
In the event of a personal data breach that is likely to pose a risk to your rights and freedoms, tk772 will notify affected players by email at the earliest practicable opportunity. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures tk772 has taken or proposes to take to address the breach. Players are encouraged to change their account password immediately if they receive such a notification.
Your Privacy Rights
7.1 Right of Access
You have the right to request a copy of the personal data that tk772 holds about you. Upon receipt of a valid access request submitted to [email protected], tk772 will provide you with a structured summary of your personal data within 10 business days (BST, UTC+6). There is no charge for a reasonable access request made in good faith.
7.2 Right to Rectification
If any of the personal data tk772 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For data you can update directly through your account profile page (such as your email address or phone number), please do so directly. For data that requires compliance verification to amend (such as your registered legal name or date of birth), contact [email protected] with the relevant documentation.
7.3 Right to Erasure
You may request the deletion of your personal data held by tk772. tk772 will fulfil erasure requests to the maximum extent possible, subject to the following limitations:
- Data that must be retained to comply with legal obligations (including AML and financial record-keeping requirements) cannot be deleted before the applicable retention period has expired.
- Data necessary to enforce a self-exclusion arrangement will be retained for the duration of that exclusion.
- Data required to resolve an open dispute or pending withdrawal will be retained until the matter is closed.
Where tk772 is unable to fulfil an erasure request in full due to a legal retention obligation, we will inform you of the specific reason and confirm which categories of data will be deleted immediately and which will be deleted upon expiry of the applicable retention period.
7.4 Right to Restrict Processing
You have the right to request that tk772 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being verified following a rectification request, or where you have objected to processing and we are assessing whether our legitimate grounds override your objection. During a restriction period, tk772 will store your data but will not actively process it for any purpose other than storage and legal compliance.
7.5 Right to Withdraw Marketing Consent
Where you have provided consent for tk772 to send you promotional communications (including bonus offers, seasonal promotions, and product announcements), you may withdraw that consent at any time by updating your communication preferences in your account settings, or by contacting [email protected] with a request to unsubscribe. Withdrawal of marketing consent does not affect your right to continue using the tk772 platform and will not affect the processing of transactional communications relating to your account activity.
7.6 Exercising Your Rights
To exercise any of the rights described in this Section 7, please contact the tk772 privacy team using the following details:
- Email: [email protected] (subject line: "Privacy Rights Request")
- Response time: Within 10 business days of receipt (BST, UTC+6)
- Identity verification: For security purposes, tk772 may request verification of your identity before processing a privacy rights request. This is to prevent unauthorised access to or deletion of another person's data.
Policy Updates & Contact
8.1 Updates to This Privacy Policy
tk772 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make a material change to this policy, we will notify registered players by email at least 14 days before the change takes effect. The updated policy will be published at tk772.net/privacy-policy with a revised "Last Updated" date. Your continued use of the tk772 platform after the effective date of an updated policy constitutes your acceptance of the revised terms.
8.2 Governing Language
This Privacy Policy is written in English, which is the governing language for all legal interpretations of its content. In the event of any ambiguity or inconsistency arising from a translation of this policy into any other language, the English version shall prevail.
8.3 Contact Information
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which tk772 processes your personal data, please contact us using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
- Platform: tk772.net
- Privacy enquiries email: [email protected]
- Operating hours: Monday – Sunday, 09:00 – 23:00 (BST, UTC+6)
- Target market: Bangladesh (English-language service)
Ready to Explore tk772?
Now that you understand how we handle your data, dive into Bangladesh's favourite sportsbook and casino platform. Bet on cricket, spin the slots, or explore our live casino — all secured by SSL encryption and fair play standards.